Our Payment, Shipping, and Privacy Policies

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Payment Policy

Methods of Payment

Paypal and Credit Card (Visa, Master Card, Discover)

Credit Card Charges

Your credit card will be charged when you place your order.  If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All in stock orders are shipped within 72 hours Monday - Friday 8am - 5pm.  All other orders are shipped within 72 hours upon receipt from our third party vendors - Monday - Friday 8am - 5pm.

Carriers

We offer standard USPS shipping options.  Shipping costs are estimated using integrated USPS calculators, using weight and distance.  

Order Tracking

If a tracking # is provided by the shipping carrier, we will advise you of your tracking information.  Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.  Before the final checkout, you will be shown what the cost of shipping will be, and you will have the option to not place your order if you decide not to.

Back Order Policy

If an item goes on back order, we will not ship your order until all items are available.

Return Policy

Items may be returned within 30 days of receipt.  Only items not used will be accepted for return or exchange.  The customer is responsible for shipping costs of returned items.

To return items, please contact our Customer Service at mail@abominablesnowrace.com

Provide the following information within your email:

Name

Order Number

Item to be returned or exchanged

Reason for the return

Privacy Policy

This policy covers how we use your personal information.  We take your privacy seriously and will take all measures to protect your personal information.

What information do we collect?

We only collect information that we need that is related to your order.  This includes your:

Billing Address

Shipping Address

Email Address

Credit Card Information

In addition, we also collect information on your IP address, browser type, and Refer URL data.  We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from, so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order.  We do not sell or redistribute your information to anyone.

Security and Storage

Only your order information is stored on our server.  This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.  We do not store your Credit Card data.

Customer Service

ASR Events LLC, DBA Abominable Snow Race

616 Whitney Blvd

Belvidere, IL 61008

mail@abominablesnowrace.com